Frequently Asked Questions
How long will it take to receive my order?
Orders are typically dispatched within 48 hours and delivered within 5-7 working days. Customized or made-to-order products may take up to 12 days to deliver.
Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹499. For orders below ₹499, a nominal shipping charge of ₹50 will apply.
What payment methods do you accept?
We accept various payment methods, including Credit/Debit cards, Net Banking, Wallets, and Cash on Delivery (COD).
Can I track my order?
Yes, once your order has been shipped, you will receive an email/SMS with your shipment tracking details. You can use this information to track your order.
What if my parcel shows 'delivered' but I haven't received it?
If your parcel shows 'delivered' but you haven't received it, please inform us within 24 hours. We will work with our courier partners to address the issue.
Can I cancel or change my order after it's been placed?
Unfortunately, orders cannot be canceled or changed once they have been placed. This includes modifications to the shipping address or selected shipping method.
What is your return policy?
We strive to ensure that every purchase meets or exceeds your expectations. If your product arrives damaged, has a manufacturing defect, or with missing parts, we offer a hassle-free exchange or return process. Please refer to our Return and Exchange Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, fill out the Exchange/Return Request Form within 3 days of receiving your order. Our customer care executive will then contact you within 48 hours to assist with the process.
Do I need to provide an unboxing video for a refund or exchange?
Yes, an unboxing video is compulsory to request a refund or exchange. Please ensure that the video clearly shows the damage or manufacturing defect of the product.
How long does it take to process a refund?
Once we receive the returned item and confirm its condition, a refund will be issued to the original payment method used for the purchase. Please allow some time for the refund to reflect in your account.